Refunds & Returns
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery provided that you tell us within 7 working days after the day on which you received the products that you intend to return the item.
If the items you ordered do not match those contained in your delivery, please notify us immediately by email at firstname.lastname@example.org
If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us.
We strongly recommend that the parcel be sent by a recorded delivery service, (one that requires a signature upon receipt). We cannot accept liability for returned goods lost in transit.
If you require a refund we will refund the price paid by you for the goods (inclusive of the initial delivery charge) within thirty (30) days of receiving your notification that you would like to return the products, provided that you have returned the goods to us in their original condition at our distribution centre, within 14 working days of delivery.
If you are returning the goods owing to defects, incomplete or incorrect delivery we will refund you the price you paid for your goods (inclusive of the initial delivery charge) and the recorded delivery costs for the return carriage from the original delivery point to our Distribution centre (provided that you enclose a valid till receipt indicating such costs).
Refunds will only be made against the original credit/debit card used. Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.
This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.
Returns for purchases made online will not be accepted for return or exchange at a partnered retail location.
Your statutory rights remain unaffected.
If you cancel your order before the items have been dispatched a full refund will be given (within 7 days of notification to cancel). If you cancel your order after it has been dispatched please follow the returns policy.
Customer Service Contact
Open 9am - 5pm Monday - Friday
Telephone : +44 (0) 1425 655555
Email : email@example.com
Unit 19 Old Brickyard Road
Sandleheath Industrial Estate