Terms & Conditions

Returns & Exchanges
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery provided that you tell us within 7 working days after the day on which you received the products that you intend to return the item.

If the items you ordered do not match those contained in your delivery, please notify us immediately by email at enquiry@biorganics.com

If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us.

We strongly recommend that the parcel be sent by a recorded delivery service, (one that requires a signature upon receipt). We cannot accept liability for returned goods lost in transit.

If you require a refund we will refund the price paid by you for the goods (inclusive of the initial delivery charge) within thirty (30) days of receiving your notification that you would like to return the products, provided that you have returned the goods to us in their original condition at our distribution centre, within 14 working days of delivery.

If you are returning the goods owing to defects, incomplete or incorrect delivery we will refund you the price you paid for your goods (inclusive of the initial delivery charge) and the recorded delivery costs for the return carriage from the original delivery point to our Distribution centre (provided that you enclose a valid till receipt indicating such costs).

Refunds will only be made against the original credit/debit card used. Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.

This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.

Returns for purchases made online will not be accepted for return or exchange at a partnered retail location.

Your statutory rights remain unaffected.

Cancellation Policy
If you cancel your order before the items have been dispatched a full refund will be given (within 7 days of notification to cancel). If you cancel your order after it has been dispatched please follow the returns policy.

Customer Service Contact

Open 10am - 6pm Monday - Friday
Telephone : 01905 453979
Email : enquiry@biorganics.co.uk
PO Box 836,
Worcester,
WR1 9BX

Our Privacy Policy
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

biOrganics is committed to preserving the privacy of all visitors to our website at www.biorganics.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us. By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

1. Information that we collect from you
When you visit, register or order products or services on http://www.biorganics.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We will not store your financial details. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

2. Use of your information
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Furthermore, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

3. Disclosure of your information
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. Also, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

4. Changes to our privacy policy
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.