Terms & Conditions
Returns & Exchanges
We hope that you are delighted with your order.
However, if for any reason you are not entirely satisfied, you may return any
item in its original condition for a full refund within 14 working days from
delivery provided that you tell us within 7 working days after the day on which
you received the products that you intend to return the item.
If the items you ordered do not match those contained
in your delivery, please notify us immediately by email at
If you return items for reasons other than defects in
the goods, or incomplete, or incorrect delivery, you will be required to
arrange and pay for the return of the items to us.
We strongly recommend that the parcel be sent by a
recorded delivery service, (one that requires a signature upon receipt). We
cannot accept liability for returned goods lost in transit.
If you require a refund we will refund the price paid
by you for the goods (inclusive of the initial delivery charge) within thirty
(30) days of receiving your notification that you would like to return the
products, provided that you have returned the goods to us in their original
condition at our distribution centre, within 14 working days of delivery.
If you are returning the goods owing to defects,
incomplete or incorrect delivery we will refund you the price you paid for your
goods (inclusive of the initial delivery charge) and the recorded delivery
costs for the return carriage from the original delivery point to our
Distribution centre (provided that you enclose a valid till receipt indicating
Refunds will only be made against the original
credit/debit card used. Please note that we cannot accept returned goods that
we reasonably believe have been used. In such circumstances, we will notify you
that no refund will be available and you will be responsible for arranging for
such goods to be returned to you within 28 days of our notification.
This policy is only applicable to purchases made online;
we are unable to process returns for purchases made within a partnered retail
Returns for purchases made online will not be accepted
for return or exchange at a partnered retail location.
Your statutory rights remain unaffected.
If you cancel your order before the items have been
dispatched a full refund will be given (within 7 days of notification to
cancel). If you cancel your order after it has been dispatched please follow
the returns policy.
Customer Service Contact
Open 9am - 5pm Monday - Friday
Telephone : +44 (0) 1425 655555
Email : firstname.lastname@example.org
Unit 19 Old Brickyard Road
Sandleheath Industrial Estate